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J.S. Held Acquires GLI Advisors, Strengthening Our Construction Project Support Services in the Western US and Hawaii
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Carol Flack, CTA, joined J.S. Held in October of 2023 as part of J.S. Held's acquisition of Phoenix Management Services. She has more than 30 years of senior leadership experience in P&L roles and leading global operations teams for companies in the technology and industrial sectors. She has had full P&L responsibility as General Manager/Managing Director for businesses ranging in size from $50M to $350M.
Carol is experienced with all elements of the supply chain and has led manufacturing operations for both middle-market and Fortune 500 companies. She has lived and worked internationally, holding P&L responsibility for product-based companies headquartered in the US, Ireland, and the UK.
As part of J.S. Held’s Strategic Advisory Group, Carol has repeatedly demonstrated the ability to work through complexity to offer effective, data-driven solutions. She sees the big picture and is able to quickly focus on the critical variables to drive business success. Examples include the turnaround of a $50M electronics business in Ireland, which doubled sales and profitability over a three-year period, and the operational redesign of the indirect procurement function for a Fortune 500 company, resulting in savings of more than 35% in categories not previously actively managed.
In 2020, she joined Governor Abbott’s COVID-19 Task Force for the State of Texas as Procurement Lead for the Supply Chain Strike Force. Carol provided crisis leadership for procurement and test operations, resulting in the procurement of over $350M in PPE and test supplies over a four-month period.
Prior to joining Phoenix Management Services, Carol started her career with Eaton Corporation, a US-based industrial manufacturing company, where she became a Plant Manager for an electronics manufacturing facility with 400 employees operating 5 x 24 hours a day. In this role, she transformed the facility from electro-mechanical manufacturing producing industrial controls to an electronics manufacturing facility producing industrial controls and truck electronics. Under Carol’s leadership, the team implemented stringent quality and testing systems as the plant began manufacturing electronic control boards for anti-lock braking systems on trucks. During Carol’s tenure as Plant Manager, the plant increased productivity by 25%, shipment volume by 42%, and received Eaton’s Quality Award and ISO 9001 certification
Carol graduated from the University of Maryland with a Bachelor of Science in Chemical Engineering and from Carnegie Mellon University with a Master of Business degree with a concentration in Finance.
Carol was a contributor to J.S. Held's 2025 Global Risk Report, which can be viewed here.
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