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Onasis Matos

Operations Update: How J.S. Held is continuing to support clients during COVID-19.

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Onasis Matos
 

Technology Support Analyst

 

800-971-7252 (Work)
813-373-4209 (Mobile)
2701 W Busch Blvd, Suite 200
Tampa, Florida 33618

Onasis Matos has over 13 years of experience in the IT support field. A proven IT professional supporting Corporate Employees and Contractors both domestic and international. He understands the needs of our end users and strives to provide superb support for any request.

Prior to joining J.S. Held LLC, Onasis was at Dunkin Brands Inc. just outside of Boston providing technical support to roughly 1500 users. As a Senior Analyst, he worked on tracking non-security-compliant systems, managing network accounts, handling support calls, AV support for internal conference rooms, and managing mobile devices among many other responsibilities.

While at Dunkin Brands Inc., Onasis also provided Executive Support for the Senior Leadership team. This included around the clock personalized technical support, testing & deployment of new technology, and prompt identification and resolution of all IT related issues. Onasis also worked on the IT Retail Team programming and troubleshooting store Point of Sale systems.

Onasis’ experience in the Corporate IT world has provided him invaluable knowledge when it comes to supporting our users. He attended Cambridge College in Massachusetts where he completed a technical course. He also took an Intro to IT Security course and was studying Business Management at Bunker Hill Community College in Massachusetts.

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