J.S. Held operates a network of state-of the-art scientific user experience (UX) research laboratories designed to support complex usability testing and human factors evaluations. Located in Phoenix, AZ; New York, NY; and Redmond, WA, these labs serve clients across regulated industries, including technology, healthcare and medical devices, manufacturing, and more.
In working with J.S. Held’s user experience experts, clients also have access to a 1.6-mile, closed-course test track, with lane markings, stop signs, and traffic lights, as well as a nine-acre skid pad. The track has user experience applications including testing of wearable technology, in-vehicle entertainment and infotainment systems, Advanced Driver Assistance Systems (ADAS), and potential issues arising from increased automation and electrification.
These sites, as well as future locations, have access to in-house recruitment, screening, and J.S. Held’s institutional review board (IRB), promoting scientific validity and legal defensibility in each study.
Phoenix, AZ Research Lab
2075 Pinnacle Peak Rd, Suite 130, Phoenix, AZ 85027
Featuring six fully equipped usability testing lab suites, a large 40’ x 30’ flexible testing space for conducting motion capture, and advanced tools for physiological data collection including eye tracking, ectodermal activity (EDA), galvanic skin response (GSR), EMG, and EKG. This lab also supports simulated medical use testing and draws from a demographically diverse participant pool in the area.
New York, NY Research Lab
28 W 44th St, New York, NY 10036
Offering access to a cosmopolitan population ideal for enterprise UX research, resident financial services organizations, and international technology products. Its location supports rapid recruitment of participants and notably outspoken, critical feedback across a broad range of user groups.
Redmond, WA Research Lab
18372 Redmond Way, Redmond, WA 98052
Providing cutting-edge biomechanics capabilities and strategic proximity to major technology companies, allowing for close client collaboration during in-person research sessions.
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