Case Studies
J.S. Held Acquires Shechter & Everett to Expand Forensic Accounting Capabilities for Family Law Disputes in Florida
Read MoreA multinational technology company was developing a safety feature for virtual reality products, but the feature consumed a large amount of device battery power, significantly reducing total usage time. The client needed to assess whether decreasing the visual quality of the feature to prolong device runtime would impact the user experience and, most importantly, user safety. Our team was retained to independently evaluate the safety of the client's product under different parameters affecting its visual quality.
To appropriately evaluate product safety, our team needed to consider a variety of behaviors and circumstances that could possibly present a risk to user safety, including:
Our team designed a series of tests to measure how visual quality impacts product users' ability to perform these types of behaviors. We set up an obstacle course, developed computerized tasks to assess reaction times, outfitted study participants with motion capture sensors to track real-time body movement and posture during the test, and interviewed study participants about their experience with the product.
Our work provided the client with scientific, legally defensible data they needed to ensure product safety and improve the user experience of their product.
Blake Pellman, PhD
Senior User Experience Researcher
Human Factors Group
+1 564 215 2118
[email protected]
> User Experience Research Laboratories (URL)
We provide bespoke, turnkey user experience (UX) research support based on scientific methods and decades of failure analysis experience, enabling clients to make fact-based, defensible product decisions. Our experts deliver an unparalleled leverage of your resources in UX, human factors, or ergonomics research needs to support product development and testing, regulatory compliance, and legal defensibility.
> Human Factors & User Experience
We provide forensic human factors and product failure analysis, as well as proactive product safety and user experience (UX) research along the product lifecycle. J.S. Held owns and operates User Research Laboratories in New York City and Phoenix, Arizona.