Kristen Saraos has been with the J.S. Held team since August 2015, and has more than nine years of experience in the restoration industry. Kristen has acquired broad knowledge of the restoration industry with a focus on water damage, microbial remediation and fire/smoke damage in commercial and high‐end residential properties. Since joining J.S. Held, Kristen has been tasked with numerous consulting responsibilities such as assessing, estimating and auditing fire and water claims of various sizes.
Her past experiences have provided Kristen with a comprehensive skillset of invaluable worth as a consultant. As a Project Manager, Kristen’s duties included preparation of property sketches, estimates, and invoices for restoration and reconstruction services. She was tasked with inspecting commercial and residential properties to determine extent of damage and scope of work, and collecting measurements in order to complete estimates.
As Claims Manager, Kristen was responsible for successfully managing an estimating team by developing performance strategies to insure goal achievement, overseeing project cycle time and identifying potential delays, performing internal review of large loss invoices prior to packaging and distribution, and training of new hire technicians.