Sam de Souza is a creative problem solver with over 15 years of project management experience and support at the local, regional, and national levels. He has extensive experience as an ITIL expert with a superior work ethic and client satisfaction record. Sam is widely and deeply knowledgeable in all aspects of ITIL management and coordination. He is an adept multitasker who’s able to bring a high number of simultaneous projects to completion with accuracy and professionalism. He has a deep understanding of IT strategy, development lifecycle, and application/infrastructure maintenance, IT service and support processes to promote competitive advantage, create efficiencies, and add value to the business.